2.1 Orders can be cancelled until they have been shipped. However maximum 24 hours after the order has been placed.
2.2 Standard products kept in store by the seller can be returned until 7 days after delivery. The returned products must be unused and in original packaging to be refunded. The shipping costs are non-refundable. Products produced to order cannot be returned and refunded.
2.3 See how to initiate a return here.
2.4 If delivery cannot be completed due to circumstances attributable to the buyer, including but not limited to refusal of delivery, failure to receive the goods, failure to collect the goods from a carrier, incorrect delivery information provided by the buyer, or failure to pay applicable import duties, taxes, or customs charges under DDU delivery terms, the order shall not be considered cancelled or returned in accordance with this policy.
In such cases, the seller may deduct from any refund all reasonable costs incurred as result of the failed or refused delivery, including freight charges, return freight, storage charges, customs charges, duties, taxes, handling fees, and any other costs incurred by the seller or its logistics providers.
For products that are manufactured to order, customized, specially sourced, or otherwise non-returnable under section 2.2, no refund shall be due if delivery is refused.
If the goods cannot be returned to the seller, are abandoned, destroyed, or otherwise become unavailable due to the buyer’s refusal or failure to accept delivery, the buyer remains liable for the full purchase price.
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